Custom Order Policies

  • A 50% deposit is payable for custom orders on approval of design. 
  • Custom orders will be processed approximately within 8-12 weeks depending on the garment style and design. 
  • Any delay due to unavailability of fabrics, shipping, customs delay is not accountable. 
  • Returns/Exchanges are NOT accepted on custom orders. 
  • Custom orders cancellations will only be accepted within 48 hours of orders. 
  • Fabrics, Colors and embroideries may vary from the original pictures, as most of our designs are hand made.
  • When garments are replicated from an old existing one, the newly designed outfit will not be a 100% match. In most cases the embellishments will only be a close match and not exact.
  • Garments with sequence and other beaded embroidery or shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Normal wear can also cause for these embellishments to fall off.
  • Handcrafted, hand embroidered, hand woven products will always have minor differences when compared with machine made products. Each piece will be unique. Our artisans always try their best to make each piece better than the previous one. The raw finish of the handicrafts cannot be compared with machine-finished products, as this raw finish is the beauty of the handicrafts items.